How do I return an item? If you need to return an item, please review our Return Policy below and submit an online Return Authorization Request. RETURN POLICYMost items may be returned within 14 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and must meet the following conditions:
Non-Returnable ProductsFor hygienic reasons, the following products are non-returnable:
Restocking FeeThe following products will be charged a 20% restocking fee for returns.
Damaged ItemsIt is important to us that all of our products and services meet the highest standards. If an item is received and is damaged, please contact us immediately (within 3 days of delivery). We will replace or refund your money for the damaged item. Return ShippingAll products and items must be shipped prepaid by the customer. Return Authorization Number (RA)All returned products require a Return Authorization Number (RA). Returns received without an RA number will not be credited. The quickest way to request an RA number is by completing our online Return Authorization Request. Click Here for a Return Authorization form
Warranty Support Should your item require warranty service or is missing parts, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, Active Medical will work with you to obtain an appropriate solution. Customer CreditOnce your return item is received, Active Medical will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 20 days. |